State Farm® Insurance Agent Robert Ndegwa
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Carson Robbins
April 17, 2025
5
out of
5
rating by Carson Robbins
"Abigail Lucas is what everyone should strive to be. I was coming off of a very unpleasant day, dealing with Apple customer support (you already know the frustration) and a broken car, so I was coming in hot to do some damage. Abigail changed my mind on customer service, not only did she give me multiple options to my solutions, but also CALLED ME BACK to tell me even MORE options that she thought of. A serious thought partner makes a huge difference, and I really appreciate her patience and ability to provide a high level conversation on car solutions. Impeccable job, everyone needs an Abigail."
We responded:
"Carson, Thank you so much for taking the time to share your experience! We're thrilled to hear that Abigail made such a positive impact, especially on tough day. Her dedication to finding solutions and going the extra mile is exactly what we strive for with every customer. We're lucky to have her on our team and we truly appreciate the kind words. Please don't hesitate to reach out if you ever need anything - we're always here to help! "
Shadrack Romero
April 14, 2025
5
out of
5
rating by Shadrack Romero
"I found Robert Ndegwa—State Farm Insurance through a random Google search when I first moved to Texas in September 2023, just looking for renters insurance. Little did I know I’d also find peace of mind and an incredible agent, Mason. From the beginning, Mason made me feel safe, supported, and well-informed. I ended up signing up for both auto and renters insurance because of how seamless and trustworthy the process was. Over the last 6 months, Mason has continued to go above and beyond, especially when I purchased my first home in Bastrop. The transition from renters to homeowners insurance was quick, smooth, and stress-free thanks to his guidance and attention to detail. Big thanks to Mason and the entire State Farm team for being my one-stop shop for all things insurance and for always making me feel like a valued customer. Highly recommend this agency if you’re looking for excellent service and genuine care."
We responded:
"Dear Shadrack, Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found Robert Ndegwa—State Farm Insurance and that Mason was able to provide you with the support and guidance you needed during your transition to Texas and into homeownership. It’s wonderful to know that Mason’s dedication to customer service made the process of securing both renters and auto insurance seamless for you. We take great pride in our team’s commitment to ensuring that our clients feel informed and cared for, and it’s gratifying to hear that Mason exemplified these values throughout your journey. Congratulations on your new home in Bastrop! We are honored to have been a part of that significant milestone in your life. Your recommendation means the world to us, and we look forward to continuing to serve you in all your insurance needs. If there's anything more we can do for you, please don't hesitate to reach out. Thank you once again for your kind words! Best regards, Robert Ndegwa—State Farm Insurance Team"
Corrine Ferguson
April 11, 2025
5
out of
5
rating by Corrine Ferguson
"Such a great experience working with Vanessa! She explained all of my options clearly and helped me find the right policy. Highly recommend!"
Heath Harbison
April 3, 2025
5
out of
5
rating by Heath Harbison
"Lexi was awesome! She assisted us in getting a new policy and was able to get us as many discounts as possible. Thank you, Lexi for making the process of adding our daughter to the policy smooth and seamless! :)"
We responded:
"Hi Heath! Thank you kindly for taking a moment to leave your feedback about your experience with Lexi. Lexi does a fantastic job and I'm beyond excited your experience was five-stars! We appreciate you and your business! "
Amy Taylor
March 8, 2025
5
out of
5
rating by Amy Taylor
"My representative Vanessa is absolutely incredible! She is so responsive and her expertise is evident with each interaction. She got everything set up for me on one phone call and even called me a few days later with a better rate on part of my plan. Such a wonderful experience."
We responded:
"Hi Amy, Thank you graciously for the feedback and five-star review! Vanessa does an amazing job with our customers and I am not surprised to hear about your experience. This feedback is always humbling and we appreciate the opportunity to serve your insurance needs! "
Jose Jimenez
February 28, 2025
5
out of
5
rating by Jose Jimenez
"Excellent service"
We responded:
"Thank you Jose for the five-star review! We appreciate the opportunity to serve you! "
Kevin Abraham
February 14, 2025
5
out of
5
rating by Kevin Abraham
"Kody is an adept, experienced agent who has your best interests in mind. She spent copious amounts of time running through different deductible and coverage options that would meet my price limits. I am a very indecisive human, so I greatly appreciated her patience and kindness. With her expertise, I was able to get a comprehensive policy at a reasonable rate. I'd highly recommend her if you're looking for any sort of insurance-related guidance. If you're reading this, thanks Kody : )!"
We responded:
"Hi Kevin! Wow! What a wonderful five-star review! Thank you so much for taking the time to leave your feedback about your experience with Kody. Kody does a fantastic job with our customers and I'm thrilled we were able to help you. Thank you for the opportunity to serve you! "
Xochitl Madrigal
February 13, 2025
5
out of
5
rating by Xochitl Madrigal
"Got car insurance for the first time and they gave me an amazinggg deal for full coverage!"
We responded:
"Hi Xochitl, Thank you graciously for the five-star review! We appreciate your business and the opportunity to serve you! "
nick southerland
January 30, 2025
5
out of
5
rating by nick southerland
"Kody Downey is my new insurance agent at the Robert Ndegwa Austin office! Kody literally spent all afternoon working with me to set up my auto insurance and home owners insurance to get my coverages and pricing just right. In addition to that, Kody is super friendly and personable. Great agent. I would highly recommend her as an insurance agent. She is better than Flo at progressive."
We responded:
"Hi Nick, Wow! Thank you so much for your feedback and 5-star review! It makes my day to hear such great feedback about my team. No surprise here, Kody does an amazing job with our insureds! Thank you for the opportunity to service your insurance needs. "
Regina Milton
January 22, 2025
5
out of
5
rating by Regina Milton
"Kody with State Farm represented herself great. Knowledgeable, professional, kind, and understanding. I give her a 5."
We responded:
"Hi Regina! Thank you very much for your feedback and five-star review. Kody does a fantastic job with our insureds and I'm glad you were able to have such a positive experience. We appreciate the opportunity to serve you! "
Chandra Pena
January 15, 2025
5
out of
5
rating by Chandra Pena
"Kody was great at assisting me find the best quote with State Farm. Saved me $110 She was very attentive to my needs and didn’t try to talk me into anything I didn’t need. She followed up with me by email. I am so excited about saving money and this really made my day. 🙌🏽💓"
We responded:
"Hi Chandra! Amazing review! Thank you very much! It brings me great delight to hear about your experience with Kody and my agency. Kody does an outstanding job with our insureds and I'm happy you were able to experience that. I hope we can continue to exceed all your expectations! "
benny harmon
January 10, 2025
5
out of
5
rating by benny harmon
"Very friendly and helpful a pleasant experience"
We responded:
"Thank you Benny for leaving your thoughts and the five-star review! We will do our best to continue to exceed your expectations! "
Barbara Budden
January 9, 2025
5
out of
5
rating by Barbara Budden
"Mason Copeland was absolutely totally professional personal very kind and very knowledgeable and I'm very happy to be a part of the State Farm team God bless you Mason and State Farm"
We responded:
"Thank you Barbara for the detaild feedback and five-star review! It makes me smile to hear about your experience with Mason. He is great with our customers so I am not surprised! Thank you for trusting us with your insurance. We appreciate your business! "
Pamela Odiemo
January 6, 2025
5
out of
5
rating by Pamela Odiemo
"Wonderful. I was impressed with the way Ms Vanessa assistant me. She was professional and she knew what she was doing. She needs a raise . Tell her thank for her assistance Pamela Odiemo"
We responded:
"Hi Pamela, That is fantastic! Thank you for taking a moment to leave your feedback about Vanessa and give us a 5-star review. I am not surprised as Vanessa does a fantastic job with our customers. We appreciate you and the opportunity to serve your insurance needs! "
Roman Aguilar
December 13, 2024
5
out of
5
rating by Roman Aguilar
"Really great costumer service, was able to give me a better quote half the amount I was paying at other insurance companie and what others were offering."
We responded:
"Hi Roman, Thank you for the five-star review and feedback. It makes me extremely happy to hear that you had such a great experience with us. We appreciate your business and the opportunity to serve you! "
cherrismarie
December 9, 2024
1
out of
5
rating by cherrismarie
"I would not recommend this statefarm agent. This agency was great until I added two cars to my policy. I have had the worst customer service experience with the staff. Although, Robert has tried to resolved the issue, it's not working. Would recommend downloading an app to record your conversations. Don't make any changes to your account. I finally just updated to a new agent. Hopefully better services!!!"
We responded:
"Dear Cherris, I am truly sorry to hear about your recent experience with our agency. We strive to provide excellent customer service, and it is disappointing to learn that we fell short in your case. While we appreciate your feedback and understand your frustration, the challenges you faced were due to an operational issue beyond our immediate control. Myself and my team have been working diligently to resolve this matter, and we apologize for any inconvenience caused during this process. We value your business and are committed to making this right. Thank you for your patience and understanding. Sincerely, Robert Ndegwa "
Mildred Aguirre
December 3, 2024
5
out of
5
rating by Mildred Aguirre
"Love how attentive they are."
We responded:
"Hello Mildred! Thank you graciously for taking a moment to leave us your thoughts! We appreciate your business and the opportunity to serve you! "
Diane Gonzales
November 21, 2024
5
out of
5
rating by Diane Gonzales
"So professional yet helpful and friendly. I got a reduced rate with a reputable company. Thankyou State Farm!!!"
We responded:
"Thank you Diane for the five star review and feedback! We are appreciative of your business and the opportunity to serve you! "
Sarah Homerstad
November 20, 2024
5
out of
5
rating by Sarah Homerstad
"Kody was knowledgeable, patient, and friendly. My overall experience with this insurance office was excellent."
We responded:
"Thank you Sarah for the five star review and feedback about your experience with Kody. She does an excellent job with our customers and I hope we can continue to exceed your expectations! "
Breeanna Mendiola
November 13, 2024
5
out of
5
rating by Breeanna Mendiola
"Kody has been super helpful, I had to change my policy three times and go back, go forth between the dealership and State Farm and she handled it with grace. If I could recommend anyone one hundred times over it’d be Kody. Thank you so much!"
We responded:
"Hi Breeanna, thank you for the five-star review and your feedback regarding your experience with Kody and my office! We appreciate your business and the opportunity to serve you! "
Enjoli Berkes
November 12, 2024
1
out of
5
rating by Enjoli Berkes
"I like State Farm, but this local office is one of the worst I've ever had to deal with! I was overcharged for MONTHS, and then was promised a refund that I still haven't seen! I have called, written emails, and NOTHING. Trying to reach Robert is impossible; you're forced to deal with his incompetent staff instead. After yet another series of phone calls, one of his own employees informed me that the agent handling my policy is "behind on several of her tasks." I feel sorry for anyone who actually has an insurance claim that these people, because I don't believe they're doing their jobs adequately."
We responded:
"Hi Enjoli, thank you for sharing your experience with us. I deeply apologize for the frustration you've faced and for not meeting your expectations. This is not the level of service we strive to provide, and I take your concerns seriously. I will take the steps necessary to address your charges and any applicable refunds. I will also review our internal processes to prevent situations like this in the future. Your feedback helps us improve, and I genuinely appreciate your patience, and we work to make things right. Thank you for giving us the opportunity to address this. "
Don Keller
November 4, 2024
5
out of
5
rating by Don Keller
"Excellent customer service!!"
We responded:
"Hi Don! Thank you so much for the five-star review! I'm excited to hear we were able to help you. We appreciate your business and the opportunity to serve you! "
Mike Nichols
October 25, 2024
5
out of
5
rating by Mike Nichols
"Kody was very helpful and friendly. Thanks a bunch!"
We responded:
"Hi Mike, Thank you for the five-star review and taking a moment to leave your feedback about Kody. Kody is great with our customers, and I hope we can continue to exceed your expectations. Thank you for the opportunity to serve your insurance needs. "
Erica Pina
October 2, 2024
5
out of
5
rating by Erica Pina
"One of the best State Farm offices Ive ever had! Super efficient and fast"
We responded:
"Hi Erica! Thank you graciously for the five-star review and feedback! I hope we continue to exceed all your expectations. We appreciate you and your business. "
Brooke N
September 20, 2024
5
out of
5
rating by Brooke N
"Very friendly staff and super efficient. Mason was extremely personable, and he helped find the best plan for me. State Farm has the best rate and exemplifies excellent customer service!"
We responded:
"Hi Brooke! Thank you very much for your five-star review and feedback! Your satisfaction is our number one priority, and we will continue to do our best to help you! We appreciate your business and the opportunity to serve you. "